LG will fix shielding on future 5K monitors to prevent router disruption
Earlier this week, we reported on the LG 5K UltraFine monitor’s problems with content when a router was placed near the display. LG has confirmed the issue and recommends that users who have their displays too close to routers move either the display or the router to create more space between the two products. If the router is too close to the monitor, the display will blank, flicker, or fail to display at all. In some cases, this has even crashed MacBook Pros attached to the display.
The company confirmed that it would add additional shielding to future displays, preventing the problem from occurring in the future, reports TechCrunch. As far as current customers, well, the company is suggesting that affected users contact Customer Support, but it’s not using the words “warranty,” “refund,” or “replacement” in its messaging.
There’s no explanation for why LG thought it was acceptable to build a display without sufficient shielding in the first place. The entire point of using shielding on a device is that errant radio signals can be picked up by the display’s internal wiring (acting as a receiver) if those signals are strong enough. LG has amended its original two-meter warning, and now suggests that the display should be fine if kept more than two feet from a router. We don’t know yet how well the fix works — all of the data initially referenced suggested that the two-meter distance was enough to avoid any problems, but nobody seems to have broken out a tape measure just yet (and the exact distance could vary slightly depending on the make and type of router you are using).
TechCrunch also notes that the displays are still on sale at Apple, but that the current pricing won’t last forever — it’s slated to rise back to the original $1300 list price by the end of March. Displays manufactured in March will have increased shielding, but since there’s no way to know when Apple will swap its stock out, there won’t be any way to make certain you wind up with an appropriately shielded display. LG has not revealed any plans to mark the box or make any product changes that would allow customers to tell if they are buying hardware that is or isn’t properly shielded. Apple has also stayed silent on the topic, but the fact that the company hasn’t pulled the display says volumes about what it thinks of the problem.
If you’ve bought one of these displays and had to contact LG about interference-related problems, we’d like to hear from you. How has the company responded to requests for a replacement display that doesn’t flake out when put near a router?